The Boxwright
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Refund Policy

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Custom packaging is made to order. Here is how we handle cancellations, reprints, and refunds with clarity and fairness.

Overview

All The Boxwright packaging is manufactured to your custom specifications. Because each order is unique, refunds and returns are handled differently than off-the-shelf products.

Before Production Starts

If you cancel an order before artwork is approved or before production begins, you may receive a full refund of amounts paid, minus any non-recoverable design or sampling fees clearly disclosed in your quote.

After Proof Approval

Once you approve a proof, cancellations may result in partial refunds only, with charges for completed work, materials, and restocking where applicable.

Quality Issues & Reprints

If your order arrives with a verified production defect caused by us, contact us within 7 business days of delivery with photos and your order number. We may offer a reprint, credit, or refund where appropriate.

Non-Refundable Situations

Refunds are generally not available for customer-approved artwork errors, color variation within accepted commercial print tolerances, improper storage after delivery, incorrect addresses provided by the customer, or change-of-mind after proof approval.

Samples

Physical samples, if ordered, are non-refundable once produced unless defective. Sample fees may be credited toward a qualifying production order when stated in your quote.

Chargebacks

Please contact us before initiating a chargeback so we can resolve concerns directly.

How to Request a Review

Email us with your order number, description of the issue, and supporting photos. Our team typically responds within 1–2 business days.

Contact Us

Questions about this page or your order? Reach The Boxwright team using any of the details below.